HRD Corp Claimable Customer Service Beginner

Customer Service Excellence

Turn every customer interaction into an opportunity to build loyalty and trust.

Customer Service

Course Overview

Turn every customer interaction into an opportunity to build loyalty and trust. This program is designed to be practical and immediately applicable, combining expert instruction with hands-on activities, real-world scenarios and group discussion.

By the end of the course, participants will have the confidence and tools to apply what they've learned directly in their day-to-day roles.

Learning Objectives

Master the service mindset and body language
Handle complaints and difficult customers
Communicate with empathy across channels
Recover service failures gracefully

Who Should Attend

Frontline staff, call centre agents and service teams.

Course Outline

Module 1: The psychology of great service
Module 2: Communication & active listening
Module 3: Handling complaints & difficult customers
Module 4: Service across phone, email & chat
Module 5: Service recovery & follow-up

Your Trainer

Nurul Huda

HR & Customer Experience Expert

Nurul brings warmth and rigour to HR and service training, drawing on a career in hospitality and corporate HR.

Frequently Asked Questions

Yes. Trainova Training Academy is a registered HRD Corp training provider, and the majority of our public and in-house programs are fully claimable under the SBL-Khas scheme. We assist you with the grant application process.

Absolutely. We deliver customised in-house training at your premises or a venue of your choice, tailored to your team’s specific goals, industry and challenges.

Yes, every participant who completes a course receives a Certificate of Completion. Certification courses such as CPR & First Aid include formal certification from the relevant awarding body.

The fee includes the full training program, comprehensive course materials, a certificate, and refreshments for face-to-face sessions. Online sessions include digital materials and recordings where applicable.